If you have any questions or concerns, please contact Provider Relations at or (501) 992-1710. In the event you are unhappy with the results you can file a grievance.
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If you are unsatisfied or have any other issues, we encourage you to discuss them with our Professional Relations Department or Customer Service Representatives. If you need further assistance call our customer service department at 1-86. If you need assistance with billing, preauthorizations, access to the provider manual, and access to our secure electronic claims submission portal please log in to our Dental Office Toolkit by clicking Toolkit Login at the top of this page. Our Professional Relations staff is also available to schedule a visit to your office to answer any questions that you may have.
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Contact us at 50 and our friendly staff will help guide you through the process. If you are not already participating in the Arkansas Medicaid dental program, you will need our provider enrollment packet and a Medicaid provider number. You can return the completed documents by: If you are a current participating network dentist with Delta Dental of Arkansas, contact our Professional Relations staff at (501) 992-1710 to request an amendment to your existing network contract and enrollment form. Joining the Delta Dental Smiles network is simple! Click here to login and view the Smiles Provider Manual, Smiles Forms, and other useful resources.
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Please take a few minutes to compete our annual survey so we will better understand what is important to you and how we can serve you and our members better in the future.ĭelta Dental administers the Arkansas Medicaid dental program under the names of Delta Dental Smiles and Delta Dental Smiles for Kids. Once you have successfully logged in, review the following tutorials to ensure you can perform your daily office tasks in the new DOT.We value you and your team as participating providers and want your experience with us to be great. System will require a unique first name and last name for each username (ex: first name: John, last name: Smith and first name: John, last name: Smith1) For example: ABC Dental with TIN 123456789 has usernames ‘jsmith’ and ‘jsmith1’, the Note: Please ensure businesses with multiple usernames have first names and last names that are unique to each username. When you first log in to the new DOT, you will be asked to confirm and/or complete the following information for your account: If you are a current user of the Dental Office Toolkit, you will be able to use your existing username and password. Step 2: Know what to expect at your first log in:
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Visit to check and see what browser you are currently using.The new DOT requires the latest version of Google Chrome and Adobe Acrobat Reader.Any passwords previously saved in your browser will not be ported to the new DOT. Ensure you have access to all your DOT usernames and passwords.Personal email addresses and phone numbers should only be entered in the event that your specific service office does not have an office email address and phone number.This is especially important for offices that To ensure that the entered email address and phone number is locally and immediately accessible to you now and in the future, consider using the contact information of your dental office.Please keep the following things in mind when updating your profile:.Failing to provide up-to-date and accessible contact information will require re-registration to use the new Toolkit: Ensure you have an up-to-date user profile in the Dental Office Toolkit.
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Step 1: Complete DOT user profile and set up user requirements:
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To view a tutorial on how to register and/or log in, please click here.